Refund policy

30-day return window

You may request a return within 30 calendar days after receiving your order. To be eligible, items must be unused, unwashed, in their original packaging, with any original tags attached. Please keep your receipt or proof of purchase.

How to request a return

Email hombys.co@gmail.com with your order number, the item you wish to return and the reason. For damaged, defective or incorrect items, include clear photos. Please contact us and obtain return instructions before sending anything back. Unapproved returns will not be accepted.

Return destination: United States

Returns from U.S. customers are sent to our warehouse in the United States. We will provide the full return address and instructions after your return request is approved. You will not be required to ship your U.S. return internationally. Please do not send returns to the company address or the address printed on your original parcel unless we specifically instruct you to do so.

Return shipping costs

Customers are responsible for return shipping costs. Return postage is not free. The amount depends on your chosen carrier, the parcel's size and weight, the service selected and your location. Obtain a quote from your carrier using the approved U.S. return address before purchasing postage. We do not charge a fixed international return shipping fee because U.S. orders are returned within the United States.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. We will review the issue and confirm the appropriate return or resolution instructions before you arrange any shipment.

Exceptions

Gift cards and custom or personalized items are not eligible for change-of-mind returns. If an item arrives damaged, defective or incorrect, contact us so we can review the issue.

Exchanges

To exchange an eligible item, request a return first. Once your return is accepted, place a separate order for the replacement item you want.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved and it has not appeared, contact hombys.co@gmail.com.